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How Twenty-One is Operated in Casinos
Casinos often have several Twenty-One pits, and one pit manager or pit boss is assigned to each.
Pit managers complete the daily/weekly work schedules and supervise the floor persons. Critical to their job performance is the careful monitoring of all gaming activities within their respective pits, making sure all game rules, wagers, and payoffs are in accordance with prescribed internal control procedures.
These managers may be approached for credit by a player, or by a floor person on behalf of a player, and a pit boss will confirm the player's credit eligibility through the cage or refer the player to the credit manager.
Markers/IOUs, known as rim credit, can be issued by pit managers; pit managers also have the authority to issue comps based on a computer-generated report, floor person ratings, and other predetermined criteria.
Unresolved customer disputes are referred to the pit boss, who also has the right to request surveillance scrutiny of suspected cheaters.
Pit bosses have the authority to remove decks of cards from a game and maintain control over unused and unissued decks of cards (some casinos will only allow a shift manager to make this decision).
Pit managers generally have 7 to 10 years of gaming experience and historically have used this position to train for promotions to shift managers.
Anyone who has observed a Twenty-One pit has probably noticed supervisors in business attire moving from game to game, closely monitoring the gaming action.
These are floorpersons, who are responsible for maintaining the integrity of the game, ensuring that the dealer is operating in accordance with prescribed procedures, and watching for improper game variancies.
Normally, floorpersons observe or supervise four games, although some casinos will reduce this number with high-stake table games.
One of the primary functions of the floorperson is to track player betting habits and rate player action. Floorpersons use four criteria when rating a player--- buy-in amount to the game; duration of play; average bet; and the largest bet.
Using this criteria, the floorperson completes a rating card or inputs the information in a computerized rating system that calculates the value of the player.
Requests for markers or credit play are initially directed to floorpersons, and these are the first people to contacted by the a dealer when a player dispute arises.
The ideal floorperson needs to knowledgeable not only in the game of Blackjack, but also in Roulette, the Big Six, Mini-Baccarat, and Pai Gow Poker, since a Twenty-One pit include all of these games.
The title 'Blackjack dealer' is somewhat of a misnomer. Contemporary casino dealers must be able--- and often are required - - to deal Roulette, the Big Six, Pai Gow Poker, and Mini-Baccarat.
During training, dealers also learn how to deal Craps, which enhances their value to casinos. Dealers must pass a dealing audition demostrating hand dexterity and payoff accuracy in order to be hired.
The primary function of a Blackjack dealer is to deal the game of Twenty-One from a single deck or multiple decks that are either hand-held or dealt from a shoe.
A list of a Blackjack's dealer's duties also includes selling casino chips to players for currency and inserting the currency with the use of a plastic paddle into a slit found on the top of the Twenty-One layout that causes the currency to fall into a metal drop box attached to the bottom of each gaming table.
Copies of fill and credit slips are likewise deposited into these drop boxes. Dealers explain the rules of the game, including how players motion for additional cards as desired, when and if 'insurance' can be purchased (that is, when a dealer's up card is an ace); when playing may double-down and/or split pairs.
Finally, Twenty-One dealers must be ambassadors of goodwill toward customers and be able to promote positive customer relations. This is often quite difficult in the industry when dealing with a player who has lost a considerable amount of money.
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